Terms and Conditions

Last updated: 26 June 2026

These Terms and Conditions apply to your use of the IceBlastPro website and to services supplied by IceBlastPro, unless separate written terms are agreed.

IceBlastPro is the trading name of Autocare Collective Ltd, a company registered in England and Wales.

Company details

• Company number: 12413007
• VAT number: GB470316609
• Registered office: James’ Hall, Mill Road, Lancing, West Sussex, BN15 0PT
• Workshop address: Unit 3, White Horse Business Park, Stanford in the Vale, Oxfordshire, SN7 8NY
• Email: info@iceblastpro.co.uk
• Phone: 01993 225891

By using our website, submitting an enquiry, accepting a quote, paying a deposit, booking work or allowing us to begin work on your vehicle or components, you agree to these Terms and Conditions.

1. Definitions

In these Terms:

• “IceBlastPro”, “we”, “us” or “our” means Autocare Collective Ltd trading as IceBlastPro.
• “Customer”, “you” or “your” means the person, business, company or organisation using our website, submitting an enquiry, requesting a quote, booking work or purchasing services from us.
• “Vehicle” means the car, vehicle, component, part or item supplied to us for inspection, dry ice blasting, cleaning, preservation, rust treatment, coating, collection, delivery or related services.
• “Services” means the services we provide, including dry ice blasting, underbody preservation, engine bay cleaning, rust treatment, underseal removal, laser cleaning, coating application, cavity wax application, inspection, documentation, collection, delivery and related services.
• “Treatment Plan” means the written, photographed or video-documented summary of the work carried out, findings, condition notes, recommendations, exclusions or limitations relating to your vehicle.
• “Quote” means the written price or estimate supplied by us before booking, based on the information available at that time.

2. Website use

The content on our website is provided for general information only.

We aim to keep information accurate and up to date, but we do not guarantee that all website content will always be complete, current or free from errors.

The information on our website should not be treated as technical, mechanical, legal, insurance or financial advice.

You must not misuse our website, attempt to interfere with its operation, introduce malicious code, scrape content without permission, or use the site unlawfully.

3. Scope of services

We will provide the services detailed in your quote, invoice, booking confirmation or agreed written communication.

The final scope of work may also be confirmed, explained or documented in a Treatment Plan.

The Treatment Plan may include:

• the work carried out
• areas treated
• products used
• vehicle condition notes
• photographs or videos
• findings uncovered during the process
• limitations, exclusions or recommendations
• any further work advised

The Treatment Plan is designed to provide transparency and a clear record of the service delivered.

4. Location of services

Services will usually be carried out at:

Unit 3, White Horse Business Park, Stanford in the Vale, Oxfordshire, SN7 8NY

Services may also be carried out at a remote location, trade location, customer location or alternative facility within our network, where agreed and subject to availability, access, safety, insurance and scheduling requirements.

The date, time and location of the services will be agreed in advance where possible.

5. Quotes

Quotes are based on the information available at the time, including details you provide, photos, videos, vehicle information and our initial assessment.

Unless stated otherwise, quotes are valid for 30 days.

Prices include VAT unless stated otherwise.

A quote may change if:

• the vehicle condition is different from what was described
• access is more difficult than expected
• undertrays, liners, fixings, clips or components require additional time
• hidden corrosion is discovered
• failed underseal, failed coatings or previous repairs are found
• additional treatment is required
• the customer changes the scope of work
• parts, materials, specialist products or third-party services are required
• the vehicle is larger, more complex or more contaminated than expected
• safety concerns affect how the work can be carried out

We will notify you where a material change to cost or scope is required.

6. Booking and deposit

A booking is only secured once we have accepted the booking and the requested deposit has been paid.

Unless stated otherwise, the deposit is 30% of the quoted price.

Deposits may be paid by payment link or BACS.

We may issue invoices through accounting software such as QuickBooks.

We do not store customer card details on our own systems.

The remaining balance is due following completion of the work and before the vehicle or components are released, unless agreed otherwise in writing.

7. Consumer cancellation rights

If you are a consumer and your booking is made online, by phone, by email, away from our premises, or otherwise in a way that gives you statutory cancellation rights, you may have a legal right to cancel within 14 days.

If you ask us to begin work, order materials, reserve workshop time or provide services during that 14-day cancellation period, you agree that we may charge you for work carried out, materials ordered, time reserved and costs incurred up to the point of cancellation.

If the service has been fully performed after you requested early performance, you may lose the right to cancel that service.

Nothing in these Terms affects your statutory rights.

8. Cancellation by the customer

Because workshop time is reserved specifically for your vehicle, cancellations can cause loss of income, material costs and scheduling disruption.

Unless otherwise agreed in writing, the following cancellation terms apply:

More than 14 days before the scheduled service date

If you cancel more than 14 days before the scheduled service date, your deposit will be refunded.

Between 14 days and 7 days before the scheduled service date

If you cancel between 14 days and 7 days before the scheduled service date, the deposit will not be refunded unless the booking slot is replaced by a suitable booking.

Within 7 days of the scheduled service date

If you cancel within 7 days of the scheduled service date, you will be charged 50% of the total quoted service price to cover upfront costs, materials, reserved workshop time and business disruption.

After work has started

If you cancel after work has started, you will be liable for the work carried out, materials used or ordered, third-party costs, workshop time and any reasonable costs incurred up to the date of cancellation.

This may be up to the full quoted amount depending on the stage of the work.

9. Rescheduling by the customer

If you need to reschedule, you must contact us as soon as possible.

We will try to accommodate reasonable rescheduling requests, but this is subject to workshop availability.

If you request to reschedule at short notice, we may retain the deposit, charge additional fees, or treat the booking as cancelled if the slot cannot reasonably be reallocated.

10. Rescheduling by IceBlastPro

We may need to reschedule a booking due to circumstances outside our reasonable control, including staff illness, equipment issues, supplier delays, power issues, safety concerns, transport problems, vehicle delays or unexpected workshop disruption.

If we need to reschedule, we will contact you as soon as reasonably possible and offer a new date.

We are not responsible for indirect losses arising from a reasonable rescheduling of the booking.

11. Vehicle drop-off and collection

You must deliver the vehicle at the agreed date and time unless collection has been arranged.

You must collect the vehicle at the agreed time once the work is complete.

You are responsible for ensuring the vehicle has sufficient fuel or charge for movement, loading, unloading and workshop handling.

You must remove personal belongings before leaving the vehicle with us.

We are not responsible for personal items left inside the vehicle.

12. Storage charges

If you fail to collect the vehicle within a reasonable period after completion, storage charges may apply.

We will notify you before storage charges begin where reasonably possible.

Storage charges may continue until the vehicle is collected and all outstanding amounts are paid.

13. Collection and delivery

We may be able to arrange vehicle collection or delivery.

Collection and delivery may be carried out by us or by a third-party transport provider.

Collection and delivery costs, insurance position, timings and responsibilities will be confirmed separately where applicable.

Unless agreed in writing, collection and delivery times are estimates and may be affected by traffic, weather, vehicle condition, transport availability or circumstances outside our control.

14. Insurance and vehicle care

Customer vehicles are covered by our applicable motor trade or business insurance while in our care, subject to the terms, limits and exclusions of the relevant policy.

We take reasonable care of vehicles while they are with us.

However, older, classic, modified, corroded, restored or previously repaired vehicles may have fragile parts, hidden defects, weak fixings, brittle clips, seized bolts, old coatings, deteriorated materials, previous repairs or hidden corrosion.

We are not responsible for pre-existing faults, weakness, corrosion, poor previous repairs, brittle materials, failed coatings, hidden damage or issues that are revealed during normal inspection, cleaning, dismantling or treatment.

15. Safety and compliance

We carry out our services with due care and in accordance with applicable safety requirements.

We may refuse, pause or stop work where we believe there is a safety risk, regulatory concern, contamination issue, asbestos concern, vehicle instability, fire risk, electrical risk, structural weakness or other issue that makes the work unsafe or unsuitable to continue.

We reserve the right to change the method, process, area treated or scope of work where needed for safety, compliance or to protect the vehicle.

16. Vehicle condition and hidden issues

Dry ice blasting, inspection, dismantling and cleaning can reveal hidden issues.

These may include:

• corrosion
• holes
• weak metal
• failed underseal
• loose coatings
• poor previous repairs
• damaged fixings
• seized bolts
• brittle clips
• deteriorated rubber
• cracked plastics
• welding needs
• unsafe areas
• oil leaks
• contamination hidden under trays, liners or coatings
• asbestos or suspected asbestos-containing material

Where we discover significant hidden issues, we will document them and notify you.

We may provide photos, videos or our professional judgement on how to proceed.

17. Acknowledgement of risk and minor damage

You acknowledge that dry ice blasting, dismantling, cleaning, underseal removal, rust treatment and preservation work involve inherent risks, especially on older, corroded, previously repaired or fragile vehicles.

Minor damage or superficial alteration may occur during the service process.

This may include, but is not limited to:

• chipping of already loose paint
• lifting of failed coatings
• removal of weak, flaking or loose underseal
• detachment of loose stickers or decals
• breakage of brittle clips or fixings
• disturbance of already deteriorated rubber or plastics
• exposure of hidden corrosion
• exposure of previous repairs
• cosmetic changes to already weakened surfaces

You agree that such minor alterations are inherent risks of the process and are not grounds for a claim against us, except where damage is significant, unintended and not consistent with the expected outcome of the service.

We will perform services with reasonable care and professionalism to minimise the risk of damage.

18. Significant damage

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

If significant, unintended damage occurs as a result of our negligence, we will investigate the issue and respond appropriately.

Significant damage does not include pre-existing damage, hidden corrosion, weak coatings, poor previous repairs, fragile materials, deterioration or issues that are revealed by the cleaning or inspection process.

19. Parts, clips, bolts and fixings

Many vehicles, especially older or previously repaired vehicles, have clips, bolts, fixings, brackets, liners, trays or components that may be brittle, seized, corroded, worn or already damaged.

During removal or refitting, some parts may break or require replacement.

Where feasible, we will replace damaged or broken parts with suitable alternatives.

Additional parts, labour or specialist work may be chargeable unless caused by our negligence.

20. Asbestos declaration and customer responsibility

By agreeing to our services, you confirm that, to the best of your knowledge, there is no asbestos present in or on the vehicle or components supplied to us.

This includes, but is not limited to:

• brake components
• clutch assemblies
• heat shielding
• gaskets
• insulation
• underbody materials
• historic replacement parts
• any other historically asbestos-containing parts

You are responsible for ensuring the vehicle or components are asbestos-free before work commences.

If there is any uncertainty, you must inform us before booking and provide evidence, if requested, that the vehicle or components have been inspected and deemed asbestos-free.

If asbestos or suspected asbestos-containing materials are identified during the course of our work, we reserve the right to immediately cease all services.

In such cases, you will be liable for 50% of the total quoted price to cover costs incurred, including time, materials and business disruption.

You will also be responsible for any additional costs associated with legal, environmental, regulatory, handling, reporting, professional removal, decontamination, disposal, transport or storage requirements.

We accept no liability for health risks, contamination or legal consequences arising from the presence of asbestos in or on your vehicle or components, except where caused by our negligence.

You agree to indemnify and hold us harmless from claims, fines, losses or costs associated with asbestos or suspected asbestos found on your vehicle or components.

21. Customer approval and professional judgement

Where additional work, cost or a change in approach is required, we will usually seek your approval before proceeding.

However, you acknowledge that some decisions may need to be made during the process based on access, safety, vehicle condition, surface condition, coating behaviour or the professional judgement of our technicians.

We may proceed with reasonable steps that are necessary to protect the vehicle, prevent damage, complete the agreed work safely, or avoid leaving the vehicle in an unsuitable condition.

We will document important findings and communicate with you where reasonably practical.

22. Dry ice blasting limitations

Dry ice blasting is a cleaning, preparation and inspection method.

It can remove dirt, grease, oil, road grime, loose corrosion, some old wax, some failing coatings and contamination.

It does not:

• repair rust
• replace welding
• reverse metal loss
• guarantee removal of all underseal
• guarantee removal of all corrosion
• restore damaged coatings
• make unsafe metal structurally sound
• guarantee a factory-new finish
• remove every stain, mark or defect

Results depend on the vehicle, surface, access, contamination, previous repairs, coating type, corrosion level and material condition.

23. Rust, corrosion and underseal

Rust and corrosion can be hidden under dirt, coatings, underseal, liners, trays and previous repairs.

Dry ice blasting may reveal corrosion that was not visible before work began.

If corrosion, holes, weak metal or failed underseal are discovered, we will document the findings and advise where possible.

Rust treatment, welding, repair, replacement panels, laser cleaning, coating or additional work may be required.

Any additional work may be subject to further approval and cost.

We will not knowingly seal over a significant issue simply to make a job look complete.

24. Coatings, waxes and protection products

We may apply coatings, waxes, cavity waxes, rust stabilisers, underbody protection products or other treatments as part of the agreed service.

The suitability, finish, durability and maintenance requirements of these products depend on:

• vehicle condition
• preparation
• surface condition
• existing corrosion
• product type
• application conditions
• future use
• storage
• weather exposure
• maintenance and inspection

We cannot guarantee that any coating or product will permanently stop corrosion, prevent all future deterioration, or perform beyond the manufacturer’s own guidance.

We can advise on product suitability, but manufacturer information and maintenance recommendations should also be followed.

25. Customer-supplied products

We do not usually apply customer-supplied products.

This is because we need to control product quality, compatibility, application process, safety and expected performance.

Any exception must be agreed in writing before the booking.

26. Photos, videos and documentation

We take photos and videos before, during and after work.

These may be used for:

• vehicle condition records
• customer updates
• proof of work completed
• quality control
• training
• social media
• website content
• advertising
• case studies
• educational content

Where we use vehicle content publicly, we aim to remove or obscure registration numbers and avoid showing personal information.

If you do not want your vehicle used in public marketing content, you must tell us before or at the time of booking.

We will not knowingly publish identifiable images of people without appropriate permission.

27. Customer responsibilities

You are responsible for:

• providing accurate information about the vehicle
• telling us about known faults, leaks, repairs, weak areas, modifications or special requirements
• telling us about any asbestos risk or suspected asbestos-containing materials
• ensuring you have authority to authorise work on the vehicle
• removing personal possessions
• ensuring the vehicle is available at the agreed time
• collecting the vehicle promptly after completion
• paying invoices when due
• checking the quote, scope and booking details carefully
• telling us if you do not want the vehicle used in public marketing content

28. Payment

Payment terms will be shown on the quote, invoice or booking confirmation.

Unless agreed otherwise, the balance is due on completion and before vehicle release.

We may withhold release of the vehicle until payment has been received in cleared funds.

Late payment may result in additional charges, interest or recovery costs where permitted by law.

29. Complaints and issues

If you have any issue with the work, you must notify us as soon as reasonably possible.

You should give us a reasonable opportunity to inspect the vehicle and respond.

We may ask for photos, videos or inspection access.

We are not responsible for issues caused by third parties, later use, lack of maintenance, road conditions, corrosion progression, pre-existing defects or work carried out after the vehicle leaves us.

30. Guarantees and warranties

Any guarantee or warranty will only apply if it is expressly provided in writing.

Unless specifically stated, we do not guarantee:

• permanent corrosion prevention
• permanent coating performance
• complete rust removal
• removal of all underseal
• a factory-new finish
• future resistance to salt, moisture, road use, impact or wear
• manufacturer-level restoration

Where products are used, performance may depend on manufacturer guidance, preparation, application, vehicle condition and ongoing maintenance.

31. Website content, guides and advice

Our website includes guides, case studies, pricing information and educational content.

This content is for general guidance only.

Vehicle condition varies significantly, and we can only give specific advice after reviewing the relevant vehicle information, photos, videos or inspecting the vehicle.

Website pricing examples are guidance only and are not binding quotes.

32. Intellectual property

All website content, images, videos, text, graphics, branding, logos and materials belong to us or our licensors unless stated otherwise.

You must not copy, reproduce, modify, distribute or use our content for commercial purposes without our written permission.

33. Third-party links and platforms

Our website may link to or embed content from third-party websites or platforms.

We are not responsible for third-party websites, content, policies or services.

34. Privacy

We use personal information in accordance with our Privacy Policy.

Please read our Privacy Policy before submitting an enquiry or booking work.

35. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights where liability cannot legally be excluded, or any other liability that cannot legally be limited or excluded.

Subject to that, we are not liable for:

• pre-existing vehicle faults
• hidden corrosion or damage
• poor previous repairs
• brittle, seized, worn or corroded parts
• indirect or consequential loss
• loss of profit
• loss of enjoyment
• loss of value
• delays outside our reasonable control
• issues caused by third parties
• issues caused by customer-supplied information being inaccurate or incomplete

Our total liability for any claim will not exceed the amount paid by you for the relevant service, unless the law requires otherwise.

36. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control.

This may include:

• severe weather
• power failure
• equipment failure
• supplier delays
• illness
• transport disruption
• fire
• flood
• accidents
• government restrictions
• safety issues
• events affecting workshop operation

37. Dispute resolution

If a dispute arises, both parties agree to first try to resolve it informally and in good faith.

If a dispute cannot be resolved informally, both parties agree to consider mediation before formal legal proceedings.

Where both parties agree, a dispute may be referred to arbitration or another alternative dispute resolution process.

Nothing in this section prevents either party from bringing a claim in the courts where necessary, or affects any statutory rights that apply to consumers.

38. Entire agreement

These Terms, together with the quote, invoice, booking confirmation, Treatment Plan and any written scope agreed between us, form the agreement between you and IceBlastPro.

They replace any previous discussions, messages or understandings unless expressly included in the Treatment Plan, quote, invoice or another written agreement.

39. Amendments

Any changes to these Terms for a specific booking must be agreed in writing by both parties.

We may update the website version of these Terms from time to time.

The terms that apply to your booking will usually be the terms in force when your booking is accepted, unless agreed otherwise.

40. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

41. Governing law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.

42. Acceptance

Your booking and payment of a deposit confirms acceptance of these Terms and Conditions and indicates your agreement to be bound by them.

43. Contact us

If you have any questions about these Terms and Conditions, contact us:

Email: info@iceblastpro.co.uk
Phone: 01993 225891